jiboss Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how jiboss ("jiboss," "we," "us," "our") collects, processes, stores, and protects the personal information of individuals ("Members," "you," "your") who access or use the jiboss online casino platform at https://jiboss.co and its associated interfaces.

This Policy applies to all personal data collected in connection with your registration, use of jiboss services, customer support interactions, and any other engagement with the jiboss Platform. By registering a jiboss Account, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

jiboss complies with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We also comply with applicable PAGCOR data governance requirements applicable to licensed online gaming operators.

2. Data Controller

jiboss is the data controller responsible for the personal information collected through this Platform. Our designated Data Privacy Officer (DPO) oversees compliance with this Policy and the Data Privacy Act. You may contact the jiboss DPO via the 24/7 live chat support channel or by email at [email protected] (plain text — not a clickable link), referencing "Data Privacy Officer" in your message.

3. What Data We Collect

jiboss collects the following categories of personal data from Members:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government ID number, ID type, ID image	KYC verification, age verification (21+), PAGCOR compliance
Contact Data	Philippine mobile number, email address	Account communication, OTP delivery, support
Financial Data	GCash account reference, bank account details (for withdrawal), transaction history	Payment processing, AMLA compliance, fraud prevention
Technical Data	IP address, device type, browser type, operating system, login timestamps	Security, fraud prevention, platform optimisation
Usage Data	Games played, bets placed, session duration, bonus usage	Responsible gaming monitoring, personalisation, analytics
Communications Data	Live chat transcripts, email correspondence, support ticket records	Customer service quality, dispute resolution, compliance

4. How We Collect Your Data

jiboss collects personal data through the following means:

• Direct provision: Data you enter during registration, KYC verification, payment setup, and support interactions;
• Automated collection: Technical data collected automatically when you access the Platform, including device identifiers, IP addresses, and session logs;
• Payment providers: Transaction reference data received from GCash, Maya, BPI, BDO, UnionBank, and other payment processors to confirm deposit and withdrawal processing;
• Verification services: Identity and age verification data returned by third-party KYC providers engaged by jiboss to fulfil PAGCOR obligations;
• Cookies and tracking: Behavioural and session data collected through cookies and similar technologies as described in Section 8 below.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jiboss processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your jiboss Account, process deposits and withdrawals, and deliver gaming services;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, tax reporting requirements, and NPC regulations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as promotional communications, where we have obtained your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. How We Use Your Data

jiboss uses the personal data we hold about you for the following purposes:

• To create, verify, and manage your jiboss Account;
• To process deposits, withdrawals, and bonus transactions;
• To verify your identity and age (21+ requirement) as mandated by PAGCOR;
• To detect and prevent fraud, money laundering, and prohibited use in compliance with AMLA;
• To personalise your experience on the Platform, including game recommendations based on your play history;
• To monitor responsible gaming indicators and proactively reach out where our systems identify patterns suggesting potential problem gambling;
• To communicate with you regarding your Account, transactions, security alerts, and (with your consent) promotional offers;
• To respond to customer support enquiries and resolve disputes;
• To improve Platform performance, fix technical issues, and conduct internal analytics;
• To comply with PAGCOR audit requirements, NPC data governance standards, and other applicable Philippine legal obligations.

7. Data Sharing & Disclosure

jiboss does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• PAGCOR and regulatory authorities: jiboss is legally required to share Member data with PAGCOR upon request as part of its licensing obligations. We may also be required to disclose data to the Anti-Money Laundering Council (AMLC), National Privacy Commission, Bureau of Internal Revenue, and other Philippine government authorities pursuant to lawful orders;
• Payment processors: We share the minimum necessary data with GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, and other payment providers to process your transactions. These providers process data as independent controllers under their own privacy policies;
• KYC verification providers: Identity verification data is shared with PAGCOR-approved third-party KYC providers for age and identity verification. These providers are bound by confidentiality obligations and process data solely for verification purposes;
• Game software providers: Technical session data (not personal identity data) is shared with game providers such as Pragmatic Play, Evolution Gaming, and JILI to facilitate game delivery and resolve technical disputes;
• Legal proceedings: We may disclose data where required by a valid court order, subpoena, or other legally enforceable process issued by a competent Philippine authority.

8. Cookies & Tracking Technologies

jiboss uses cookies and similar tracking technologies to operate the Platform and improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function (session management, login authentication, security tokens). These cannot be disabled without breaking Platform functionality;
• Performance cookies: Collect anonymised data about how Members use the Platform to help us identify and fix performance issues;
• Functional cookies: Remember your preferences (e.g., language settings, game lobby filters) to personalise your experience;
• Analytics cookies: Help us understand aggregated usage patterns to improve game selection, payment flows, and responsible gaming tools.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. jiboss does not use cookies to serve third-party advertising or track you across external websites.

9. Data Security

jiboss implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your browser and jiboss servers;
• AES-256 encryption for personal data stored at rest;
• Multi-factor authentication for staff access to systems containing Member data;
• Regular third-party penetration testing and security audits;
• Access controls limiting data access to staff with a demonstrated need;
• Formal incident response procedures aligned with NPC breach notification requirements.

While jiboss takes security seriously, no system is completely immune to all threats. You share responsibility for Account security through maintaining strong passwords and enabling two-factor authentication.

10. Data Retention

jiboss retains your personal data for the following periods:

• Active Accounts: For the duration of your membership plus a minimum of five (5) years after Account closure, as required by PAGCOR regulations and AMLA compliance obligations;
• Transaction records: A minimum of five (5) years from the date of the transaction, in compliance with AMLA reporting requirements;
• Customer support records: Three (3) years from the date of the interaction, unless the record relates to an unresolved dispute;
• KYC documentation: Five (5) years from Account closure or as required by PAGCOR, whichever is longer.

At the expiry of applicable retention periods, jiboss will securely delete or anonymise personal data in accordance with NPC-approved procedures.

11. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jiboss:

• Right to be Informed: To know that your data is being collected and how it is used (satisfied by this Policy);
• Right of Access: To obtain a copy of the personal data jiboss holds about you;
• Right to Rectification: To have inaccurate or incomplete personal data corrected;
• Right to Erasure: To request deletion of personal data where it is no longer necessary for the purpose collected, subject to overriding retention obligations under PAGCOR and AMLA;
• Right to Object: To object to processing of your data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: To receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact the jiboss Data Privacy Officer via live chat or email at [email protected]. We will respond to verified requests within fifteen (15) business days.

12. Children & Minors

13. Changes to This Privacy Policy

jiboss may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our platform. Material changes will be communicated to active Members via the registered mobile number or by a prominent notice on the Platform at least fourteen (14) days before the change takes effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Continued use of the jiboss Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not accept material changes, you may close your Account and request deletion of your data, subject to applicable retention obligations.

14. Contact & Complaints

For any privacy-related queries, requests, or complaints regarding jiboss's handling of your personal data:

• Data Privacy Officer — jiboss
• Live Chat: Available 24/7 on the jiboss Platform (reference "Data Privacy Officer")
• Email: [email protected] (plain text — not a clickable link)

If you are not satisfied with jiboss's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.